Customer Retention Specialist - Marketing & Communications

Join Pengiklan Anonim as a Customer Retention Specialist and play a pivotal role in driving customer loyalty, reducing churn, and maximizing lifetime value. In this dynamic position, you will develop and execute strategic initiatives to strengthen relationships with existing customers in Jakarta Selatan. As part of our Marketing & Communications team, you will leverage data analytics tools like Google Analytics and CRM systems such as Salesforce to identify trends and opportunities for retention.

Pengiklan Anonim is a leading digital marketing agency known for its innovative campaigns and client-centric approach. We are committed to fostering a culture of continuous learning and growth, offering professional development opportunities and certifications in digital marketing through platforms like Google Ads and HubSpot.

Daily, you will work closely with cross-functional teams to implement retention strategies, from personalized email campaigns to loyalty programs. This role is perfect for a marketing professional with a passion for building lasting customer relationships and a proven track record in retention marketing.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer retention strategies to increase loyalty and reduce churn.
• Analyze customer data using tools like Google Analytics and CRM systems to identify retention opportunities.
• Create and execute personalized email campaigns and loyalty programs.
• Collaborate with the sales and customer support teams to gather insights and improve retention efforts.
• Monitor and report on key retention metrics to assess the effectiveness of strategies.
• Stay updated with industry trends and best practices in customer retention.
• Participate in professional development programs and certifications to enhance skills.
• Contribute to the overall marketing strategy to maximize customer lifetime value.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or related field.
• 3-5 years of experience in customer retention, marketing, or a related field.
• Proficient in using data analytics tools like Google Analytics and CRM systems such as Salesforce.
• Strong understanding of digital marketing principles and strategies.
• Excellent communication and interpersonal skills to build strong customer relationships.
• Ability to work collaboratively in a cross-functional team environment.
• Certifications in digital marketing (e.g., Google Ads, HubSpot) are a plus.
• Proven track record of successful customer retention initiatives.

🛠️ Keahlian

Lowongan Terkait