IT Service Management Director

Are you a visionary leader passionate about transforming IT service delivery? PT Digital Solutions Bangka is seeking a dynamic IT Service Management Director to spearhead our mission in Pangkal Pinang, Bangka Belitung. In this pivotal role, you will lead a team of IT professionals to deliver exceptional service management solutions, leveraging tools like ServiceNow, Jira Service Management, and other industry-leading platforms. This is your chance to shape the future of IT service management in one of Indonesia's fastest-growing regions.

As the IT Service Management Director at PT Digital Solutions Bangka, you will be responsible for overseeing the end-to-end IT service management lifecycle, from strategy and planning to implementation and continuous improvement. You will work closely with stakeholders across the organization to ensure that IT services align with business objectives and deliver measurable value.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of IT service management professionals, fostering a culture of innovation and continuous improvement.
• Develop and implement IT service management strategies that align with business goals and industry best practices.
• Oversee the implementation and optimization of IT service management tools such as ServiceNow, Jira Service Management, and other relevant platforms.
• Ensure the delivery of high-quality IT services by establishing and maintaining service level agreements (SLAs) and performance metrics.
• Drive process improvements and implement best practices in IT service management, including incident, problem, change, and release management.
• Collaborate with cross-functional teams to identify and address IT service management challenges and opportunities.
• Stay up-to-date with emerging trends and technologies in IT service management, and advocate for their adoption within the organization.
• Represent PT Digital Solutions Bangka at industry events and conferences to build thought leadership and network with peers.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 10+ years of experience in IT service management, with a proven track record of leading teams and driving process improvements.
• Certifications such as ITIL 4, PMP, or CSM are a plus.
• Strong knowledge of IT service management tools and platforms, including ServiceNow, Jira Service Management, and other relevant tools.
• Proven ability to develop and implement IT service management strategies that deliver measurable business value.
• Excellent leadership and communication skills, with the ability to influence stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to drive continuous improvement in IT service management processes.
• Professionalism and integrity, with a commitment to ethical business practices and corporate social responsibility.

🛠️ Keahlian

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