Desk Collection Officer (Sleman)

Join Debito Korporindo Utama as a Desk Collection Officer in Sleman, DI Yogyakarta! Are you a detail-oriented professional with a passion for financial services and customer relations? Debito Korporindo Utama is seeking a dedicated Desk Collection Officer to join our team in Sleman, DI Yogyakarta. This role offers a dynamic work environment where you'll play a crucial part in our financial services operations.

As a Desk Collection Officer at Debito Korporindo Utama, you will be responsible for managing and tracking customer loan repayments, ensuring timely collections, and maintaining strong customer relationships. You'll use our in-house collection system, Debito Collection Management System (DCMS), to monitor and follow up on overdue payments. This role is perfect for someone who thrives in a fast-paced environment and enjoys working directly with customers to resolve financial issues.

📋 Tanggung Jawab Pekerjaan

• Manage and track customer loan repayments using Debito Collection Management System (DCMS).
• Follow up on overdue payments and negotiate settlements with customers.
• Ensure timely collections and maintain accurate records of all transactions.
• Provide excellent customer service and build strong relationships with clients.
• Generate and submit regular reports on collection activities and performance metrics.
• Collaborate with the finance and operations teams to resolve collection issues.
• Adhere to company policies and procedures related to collections.
• Stay updated with industry trends and best practices in collections.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in a collections or customer service role in the financial services industry.
• Strong knowledge of financial products and services.
• Excellent communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with Debito Collection Management System (DCMS) is a plus.
• Ability to work under pressure and meet tight deadlines.
• Must be fluent in Indonesian and English.

🛠️ Keahlian

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