Bilingual Customer Support Specialist (Bahasa Indonesia & English) - Bali
Join Teleperformance, a global leader in customer experience management, as a Bilingual Customer Support Specialist in the heart of Bali. This role is perfect for dynamic professionals fluent in Bahasa Indonesia and English who are passionate about delivering exceptional customer service. In this role, you'll be the voice of our clients, providing top-notch support and ensuring their satisfaction. With a vibrant team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll have the opportunity to work in a lively and culturally rich environment.
As a Bilingual Customer Support Specialist at Teleperformance, you'll handle incoming calls and emails from our clients, resolving their queries and issues efficiently. You'll need to be proficient in both Bahasa Indonesia and English, as our clients come from diverse backgrounds. This role offers a dynamic work environment, with opportunities for growth and development. Join us and be part of our mission to deliver outstanding customer experiences.
📋 Tanggung Jawab Pekerjaan
- Provide exceptional customer support in both Bahasa Indonesia and English.
- Handle incoming calls and emails from clients, resolving their queries and issues efficiently.
- Ensure client satisfaction by delivering timely and accurate responses.
- Work closely with the team to maintain high service standards.
- Utilize CRM tools such as Salesforce or Zendesk for efficient case management.
- Participate in training and development programs to enhance your skills.
- Adhere to company policies and procedures.
- Maintain a high level of professionalism and confidentiality.
🎓 Kualifikasi & Syarat
- Fluency in both Bahasa Indonesia and English (written and spoken).
- Minimum of 2 years of experience in customer service or a related field.
- Experience with CRM tools such as Salesforce or Zendesk is a plus.
- Strong communication and interpersonal skills.
- Ability to work well under pressure and meet tight deadlines.
- Proven track record of delivering exceptional customer service.
- Valid SIM card and the ability to work in Bali.
- Willingness to work in a dynamic and fast-paced environment.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang