Inbound Customer Support Officer - Web3 Banking (Blockchain & Digital Finance)

Join Bank Nationalnobu as an Inbound Customer Support Officer specializing in Web3 Banking and be at the forefront of the digital finance revolution! In this dynamic role, you will serve as the first point of contact for clients exploring blockchain-based financial solutions in Karawaci, Banten. Our team is dedicated to providing exceptional customer service while navigating the complexities of decentralized finance.

As an Inbound Customer Support Officer, you will handle incoming customer inquiries, resolve issues, and provide guidance on our Web3 banking products. You will work with cutting-edge tools such as MetaMask, Etherscan, and blockchain explorers to assist clients in their digital finance journey. This role offers a unique opportunity to grow your expertise in blockchain technology and digital finance while contributing to the success of a forward-thinking financial institution.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries related to Web3 banking products and services.
• Provide guidance and support to clients using blockchain technology and digital finance solutions.
• Utilize tools such as MetaMask, Etherscan, and blockchain explorers to assist clients in managing their digital assets.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Monitor customer satisfaction and feedback to continuously improve our services.
• Maintain accurate and up-to-date records of customer interactions.
• Stay informed about the latest developments in blockchain technology and digital finance.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 2 years of experience in customer support or a related role, preferably in the financial services industry.
• Strong understanding of blockchain technology and digital finance concepts.
• Proficient in English, both written and spoken.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Familiarity with customer relationship management (CRM) software such as Salesforce or Zendesk.
• Certification in financial services or customer support is a plus.

🛠️ Keahlian

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